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Shipping & Returns

Returns Policy

Are you the professional People?

ALL of the Entertainment lighting are not belongs to fast-moving consumer goods, they belongs to ENTERTAINMENT LIGHTING, OR PRO lighting. If you want to buy, please make sure you are the professional people, e.g. DJ,  lighting designer, stage lighting distributor, technician and so on.

The reasons your order lead time is  7 business days after payment!!!

1. Due to each countries demand on the stage lighting are different. For example, voltage, plug or connectors methods. Sometimes, we need to modify the bottom layout or change the software channels. 

2. Before dispatching the cargoes, all of the products will though very strictly check more than 48 hours. The Moving Heads will have more than 72 hours testing and checking after hanging on truss.

So please be patiently after payment, if you have special requirements, please leave message or email us when place order.

Packing Method

Rental or distributor business please consider flight case for transportation in the further using. 

Project, club, TV studio and Church please consider packing by K3K card carton.

Special Products, we will offer  safety solution by WPC frame or case. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping methods

1. DHL express 3 business door to door service without tax

For Sample order, we will use DHL door to door 3 business express service, DDU without tax. If there is problem, please talk with DHL first. Till now, it is the best one in the world.

2. By Sea CIF

All of the by sea shipping, we will use CIF, that means we buy insurance for the batch of goods, you can directly ask the carrier make compensation to you. 

3. Shipping Airport to airport.

There is also have the airport to airport shipping by air service. usually 4 days. but it base on a certain weight, usually, above 200kg+.

Before UNPACKING

Before unpacking the cargoes, please make sure all of the cargoes cartons in good conditions and no damage, if there is any damage, please kindly tell your forwarder and ask him/her take photos for attest. 

 Returns

Till now, all of the cargoes, no support to returns,due to the shipping cost and import cost very higher. 

If your products there is problem, we will send the electronics parts for replacement. Or ask the nearby technician assist to solve the problem. All of the products are module design, it is easy to maintain in the future. Please do do not worry about that. Before dispatching, we will make many different testing and checking. 

If you have questions one an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.